Shipping Options

We offer Free standard shipping on all UK orders via Royal Mail Second Class, upgrades to First class are available at the checkout at an extra cost.

Processing Time

Orders typically take 2-3 days to process. Once your order is processed and dispatched, you will receive a confirmation email with tracking information to monitor the status of your delivery.

International Shipping

For our global customers, we offer international shipping to many countries. Please know that customs, duties, and taxes may apply depending on your location. Please reach out to us if you require any help with this via hello@queenofkeepsakes.co.uk

We ship all our international Parcels via Evri tracked services and these can take 14-20 days and can change depending on seasonal demand.

Returns & Exchanges

Our Return Policy

We want you to be delighted with your purchase. If for any reason you are not satisfied, we accept returns within 14 days of your purchase. The item must be unused, in its original packaging, and accompanied by proof of purchase for a refund or exchange.

Return Process

To initiate a return or exchange, please contact us to request a refund, please note the buyer must pay the return postage cost. Once we receive your returned item, we will inspect it and process your refund or exchange accordingly.

Contact Us

If you have any questions or need further assistance regarding delivery, returns, or exchanges, Feel free to reach out to us via hello@queenofkeepsakes.co.uk