Responsible Gaming
Our Commitment to Safe Gaming
At queenofkeepsakes.co.uk, we believe that gaming should be entertainment only, not a way to earn money or solve financial problems. We are committed to promoting safe and responsible gaming practices for all our players.
If you choose to play at Mystake or any other casino, please do so within your means and only with money you can afford to lose.
Age Verification
You must be at least 18 years old (or the legal age of majority in your jurisdiction) to gamble.
Gambling is illegal for anyone under the legal age in the UK. We take age verification seriously and reserve the right to request proof of age at any time. If you are under 18, please do not attempt to access gambling services.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, help is available:
- Chasing losses: Attempting to win back money by gambling more
- Hiding your gambling: Keeping your gambling activity secret from friends or family
- Loss of control: Unable to stop or cut down on gambling despite wanting to
- Neglecting responsibilities: Missing work, school, or family commitments due to gambling
- Gambling with borrowed money: Using loans, credit cards, or other borrowed funds to gamble
- Mood changes: Becoming irritable, anxious, or depressed when not gambling
- Increasing stakes: Needing to gamble with larger amounts to feel the same excitement
- Financial problems: Experiencing debts, unpaid bills, or financial hardship due to gambling
- Withdrawal symptoms: Feeling restless or anxious when unable to gamble
- Failed attempts to quit: Repeatedly trying and failing to reduce or stop gambling
Self-Help Tools & Safer Gambling Features
Many online casinos, including Mystake, offer tools to help you gamble more responsibly:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose in a given period
- Reality Checks: Receive pop-up reminders during gaming sessions about how long you've been playing and how much you've wagered
- Time Limits: Set session duration limits to prevent extended gambling periods
- Self-Exclusion: Take a break from gambling by temporarily or permanently closing your account
- Account Cooling Off: Request a temporary suspension of your account (typically 24 hours to several months)
We encourage you to use these tools. Speak with Mystake's customer support if you need assistance setting up any of these features.
Support & Help Organizations
If you're concerned about your gambling or need support, free and confidential help is available. Please reach out to one of these organisations:
United Kingdom
- GamCare – Free counselling and support
www.gamcare.org.uk
Phone: 0808 8020 133 (free, 24/7) - GamStop – National self-exclusion scheme for online gambling
www.gamstop.co.uk
Register to self-exclude from all UK-licensed online gambling operators - National Problem Gambling Clinic
NHS service offering specialist treatment
International Support
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Telephone Counselling: 0800 1 372 374 (free, confidential)
Take Action Today
If gambling is causing you problems, please seek help immediately. There is no shame in reaching out – problem gambling is treatable, and support is available.
Remember: You are not alone, and help is just a phone call or click away.
- Contact GamCare or GamStop today if you're in the UK
- Speak to a trusted friend or family member
- Visit your GP for a referral to specialist support
- Use self-exclusion tools to take a break from gambling
This responsible gaming information is provided for educational purposes. queenofkeepsakes.co.uk and Mystake are committed to providing a safe gaming environment. If you have any questions about responsible gaming or need support, please don't hesitate to contact us or the organisations listed above.